Frequently Asked Questions.
01. The order
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
02. Shipment
What is the estimated delivery time for my order?
If you log in and add items to your cart, they are saved with our account. The next time you login, they will be still in your cart (they are not removed), but availability and pricing will be updated accordingly.
How do I obtain and manage my PO Box™?
Leverage agile frameworks to provide a robust synopsis for high level overviews. Iterative approaches to corporate strategy foster collaborative thinking to further the overall value proposition. Organically grow the holistic world view of disruptive innovation via workplace diversity and empowerment. User generated content in real-time will have multiple touchpoints for offshoring.
What options exist for late, lost, or no delivery?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
03. Payment
Change of address – the basics
If you log in and add items to your cart, they are saved with our account. The next time you login, they will be still in your cart (they are not removed), but availability and pricing will be updated accordingly.
What is priority mail express?
We currently accept major credit and debit cards (Visa, MasterCard, JCB), online bank transfers, and selected e-wallets depending on your region. All transactions are processed through secure and encrypted payment gateways to ensure your data is protected.
Can I pay upon delivery (COD)?
Yes, Cash on Delivery (COD) may be available depending on your shipping address and the order amount. If the COD option is shown during checkout, you can pay in cash when your order is delivered. Please note that some products or areas may not be eligible for COD.
04. Returns, exchanges and complaints
Can I return or exchange my order?
Yes, if you are not satisfied with your purchase, you can request a return or exchange within the specified return period (usually 7–14 days after delivery). The product must be unused, undamaged, and in its original packaging. Please contact our customer service before sending anything back to receive a return authorization.
How do I start a return or exchange?
To initiate a return or exchange, log in to your account, go to “My Orders,” and select the item you wish to return. Follow the instructions provided or contact our customer support team for assistance. We will guide you through the process, including packaging and return shipment details.
How do I make a complaint about a product or service?
If you experience any issues with your product or our service, please contact our customer care team immediately. You can reach us via email, hotline, or the contact form on our website. We take every complaint seriously and aim to resolve it quickly and fairly.